Products
I bought a Lipstick, but it’s not a great match for my skin tone. What should I do?
We understand your problem. We would recommend you to send us an image so that we can help you choose the perfect shade for your skin type.
Are your products suitable for all skin types?
Yes! We are dermatologically tested as well. However, we recommend doing a patch test if you have sensitive skin.
Do you test your products on animals?
Pali Beauty does not test on animals. We are a cruelty-free brand. This has always been the case and will continue to be our status indefinitely.
Can I use Pali products during pregnancy?
We can ensure that all our ingredients and manufacturing processes for making our products meet the highest safety standards. In the interest of complete transparency, we have also listed all ingredients comprising each product on the products page. However, everyone has individual needs and sensitivities, especially while pregnant, so it might be best for you to check with your doctor.
Do your products contain Mica?
Yes, Pali Beauty products may contain synthetic Mica or ethically sourced Mica, which is a mineral that gives certain products a radiant glow. To ensure ethical practices are in place and there’s no child labor or exploitation, we ask each of our manufacturers for certificates from their suppliers.
What are the expiration dates of Pali’s products?
Look for the open jar icon on the back or bottom of the product or packaging for the shelf life after opening. The number inside, followed by the letter M, indicates the time in months from when you open the product. Overall, our products expire after 36 months from date of manufacture.
Shipping & Delivery
Do you offer international shipping?
Currently, we only ship in India. We hope to ship internationally soon!
Does the billing and shipping address have to be the same?
No, you can choose to have different addresses at checkout.
Can I change my shipping address once I’ve placed my order?
If the order has already been shipped, changing the shipping address may not be possible. However, please get in touch with us at customercare@palibeauty.com as soon as possible so we can accommodate your request before the order is shipped.
Orders & Payments
What forms of payment do you accept?
Pali accepts both prepaid and cash-on-delivery orders. You can pay online via most debit/credit cards, net banking, e-wallets, or UPI, as per your preference. You can also pay in cash to the delivery agent at the time of delivery.
What do I do if my payment is declined?
If your payment is declined, please get in touch with your bank or credit card company. If you have any further questions or difficulties, please call our customer service team at +918104987256 between 10:00 am and 6:00 pm, Monday to Friday. You can also write to us at customercare@palibeauty.com. All online payments are securely handled by our payment gateway partner.
How will I know if my order has been placed?
Please check your inbox for a confirmation email to ensure your order was received. If you are unsure, please contact us at customercare@palibeauty.com. If you have an account with us, you may also log into your account to check if the order was received.
How can I track my order?
You will receive an email from us once your order is dispatched with the tracking details. If you have an account with us, you may log into your account, and you will see the status of your order. For any questions about your order status, please contact us at customercare@palibeauty.com.
I forgot my password, and I’m unable to reset it. What should I do?
You can request a new password by clicking on the https://palibeauty.com/account/login section of the Pali website. Click on “Forgot Your Password?”, enter your email address, and submit a request. You will receive a one-time password (OTP). Enter the OTP in the blank field, and click on submit. Upon authentication, you will be prompted to reset your new password.
How long will it take for my order to reach me?
It usually takes 5-7 business days for your order to arrive.
Where do I buy Pali Beauty in-store?
Right now, we are available exclusively on www.palibeauty.in. However, we keep having pop-ups in the country, so we hope to see you there as well!
Returns & Exchanges
Can I modify/cancel my order?
In an effort to ship your products as soon as possible, we immediately begin processing your order as soon as it is placed. Once orders are submitted, we have a 24-hour window to modify or cancel your order during business hours by emailing customercare@palibeauty.com. Please note that we'll do our best to accommodate your request, but we can't guarantee we'll be able to modify or cancel it. If your order has been dispatched, we cannot cancel it, and it will need to be processed as a return once it's received.
Can I exchange my product?
We offer exchanges only if the product is undamaged and unused. Please read our Exchange Policy for a detailed brief on our exchange specifications. However, we are happy to review your case and accommodate your request under certain special circumstances. Please write to us at customercare@palibeauty.com or call on +91 8104987256 to share details of the same.
My item arrived damaged. What should I do?
We’re sorry to hear your Pali Beauty order arrived in a less-than-perfect condition. Please email us at customercare@palibeauty.com with your order number, and our customer service team will assist you further. Please inform us within 24 hours of order delivery so we can consider your case upon response.
The order I received doesn’t match the order I placed. What should I do?
Please reach out to our customer service at +918104987256 from 10 am to 6 pm, Monday - Friday. You can also write to us at customercare@palibeauty.com, and we will provide a solution within 24 hours.
When will I get my refund?
Once Pali Beauty receives your return, please allow up to 10 business days to process it. Please be aware that your bank may have an additional waiting period to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll email you when our team has processed your refund so you know it’s on the way. In the case of a cash-on-delivery order, we will require your bank details to refund your total order amount.
Gifts & Promotions
Can I send my order as a gift?
Of course! We’d be happy to include a little message from you as well. At checkout, you will be asked if you’d like to write something; note down your message in that space, and we will share it on your behalf, along with the gift order.
I have a Pali promo code. How do I use it?
At checkout, you can choose to apply your promo code. Please note that only one promo code can be used at a given time. Promotions and offers on our website without a promo code will automatically be applied at checkout. Promo codes can be used with promotional offers and discounts in such cases.
Other Queries
How can I get updates regarding sales and new product launches?
You can sign up for our newsletter or even create an account to avail exclusive discounts https://palibeauty.com/account/register.
I want to feature Pali Beauty products in print or on digital platforms. How can I get in touch?
Please write to us at hello@palibeauty.com for all media and press-related inquiries.
I’m a content creator looking to collaborate with Pali. How can I get in touch?
Please write to us at customercare@palibeauty.com for all collaborations and PR enquiries.
Are you hiring?
Team Pali will always seek passionate, hardworking individuals to join our beauty business. Please email us at careers@palibeauty.in with your CV and a cover letter for further details.
Any other questions?
You can contact us through our Contact Us page. We will be happy to assist you!